Careers

The daily actions of our people build on our problem-solving DNA to deliver excellence at speed and scale.

We are looking for an Intermediate Field Service Engineer to join our USA Service Team. Based in the San Francisco Bay Area, you will provide installation, maintenance, troubleshooting, repair, and training support for our SIFT-MS instruments across a diverse customer base.

Who you report to: Regional Service Manager
Your key stakeholders: Syft Customers, Service and Support Team, Distributors, Product
Managers, Product Development Team, VP of North America and Europe.

Role purpose:
As a Field Support Engineer (FSE) you are responsible for the maintenance, troubleshooting
and repair of the SIFT-MS group of instruments at Syft’s customer sites. The FSE acts as a
Brand Ambassador for Syft and will need to have keen customer focus and diplomacy, as well
as strong technical acuity in various customer environments. The FSE will need to be able to
read the customer and create a productive business relationship, to ensure client satisfaction.

Typical responsibilities in the role:
We are not a traditional company, and as such we do not have an exhaustive list of every task
that you will ever reasonably be asked to perform. We have hired you as an individual, not to
tick boxes so your daily to do list will adapt and change overtime.
Core responsibilities can include:

• Providing solutions to external and internal customers, either via telephone, remote
  access or on the customer site.
• Providing feedback to Syft around the service and support products improvement
  areas.
• Acting as the initial point of contact for customers who need support.
• Carrying out on-site installations, corrective/preventative maintenance, upgrades,
  and user training on the SIFT-MS
• Troubleshooting of mechanical, electrical and software systems. Working on the
  customer site and following all relevant customer protocols where required. Help to
  develop improvements in Syft’s intellectual property, processes, SOP-s and
  documentation.

What you will bring to the role:
You will play a critical role in delivering technical support and solutions directly with our
customers. We’re looking for someone that has extensive hands-on technical expertise,
outstanding customer service, and a proactive approach to problem solving. You can work
indepdently when managing complex issues, and work collaboratively across teams,
departments and timezones where appropriate.

What we’re looking for:

• An engineering, science or technical degree.
• Knowledge of Mass-Spectrometry and the Semiconductor Industry.
• Hands-on technical work experience with scientific/diagnostics instrumentation.
• Multi-disciplined (Mechanical, Electrical, Software, Science) skillset.
• Experience in an operations role, preferably within a highly regulated environment.
• Proven ability to design operations & service processes.
• High standards in driving customer satisfaction, high adaptability, an eagerness to
  learn and an ability to work independently

You are required to:

• Work in a safe manner and follow safe work practices.
• Follow company procedures.
• Strive to increase efficiencies and reduce wastage.
• Strongly demonstrate Syft’s values and culture.

Where you will be based
We’re a global company with a head office in Christchurch New Zealand, which houses
Engineering, Management, Marketing, Sales, Science, and Support staff. Syft’s International
Offices in Asia, the United States will serve as bases for visits to international markets and
subsidiaries, if required.
The location for this role is flexible due to its nature as remote with domestic travel required,
up to 75% travel.

A final note:
The Employee shall undertake the duties generally described in this Schedule. Those duties
shall be performed in accordance with the instructions of the Employer. The Employee
acknowledges that the duties of the position may vary or be modified from time to time and
agrees to perform all reasonable tasks required by the Employer. For the avoidance of doubt
the position description set out in this Schedule is not intended to be a complete or limiting
description of the functions that the Employee may reasonably be requested to undertake.

Help shape the future of advanced scientific technology 

Are you an engineering student looking to apply your skills to real-world challenges this summer? 

Syft Technologies is offering two Summer Engineering Internship opportunities based at our Christchurch Head Office. As part of this 400-hour internship (approximately 30 hours per week), you'll work alongside experienced engineers and researchers on projects that contribute directly to the development of our world-leading trace gas analysis technology.  

We are recruiting: 

• 1 x Mechanical Engineering Intern 

• 1 x Electronics Engineering Intern 

About the opportunities 

What you'll gain 

• Hands-on experience working on meaningful engineering projects. 

• Mentoring from experienced engineers and technical leaders. 

• Exposure to a professional R&D and product development environment. 

• Opportunities to learn, experiment, solve problems, and contribute ideas. 

• A chance to present your project outcomes and learnings at the end of the internship.  

About you 

We're looking for students who: 

• Are currently studying Mechanical Engineering, Electronics Engineering, Mechatronics, or a related discipline. 

• Have a genuine interest in science, engineering, and technology. 

• Are curious, proactive, and eager to learn. 

• Enjoy solving problems and exploring new ideas. 

• Can communicate effectively and work collaboratively with others. 

• Have strong organizational skills and attention to detail. 

• Are willing to take ownership of their work and contribute positively to a team environment.  

How to apply 

Please submit: 

Your CV including: 

• Current qualification and year of study. 

• Relevant technical skills, software, and coursework. 

• Previous employment, internships, club involvement, or project experience. 

A cover letter (maximum 1 page) 

We'd love to learn more about you. Please tell us: 

1. Which internship you are applying for (Mechanical or Electronics). 

1. What motivates you as an engineer and where your interests lie. 

1. A university, personal, or extracurricular project you're currently working on (or have recently completed) and what you learned from it. 

1. What you hope to gain from this internship experience. 

We encourage applicants to showcase their curiosity, initiative, and enthusiasm for learning, not just their academic achievements. These qualities are central to success in both internship projects and align strongly with how our teams work at Syft.  

Applicants must have the current, legal right to work in Aotearoa New Zealand.  

Ready to put your engineering knowledge into practice and contribute to technology that makes a global impact? Apply today and join the Syft team this summer.